Privacy policy

  • PERSONAL DATA PROTECTION ACT

    This Privacy Policy ("Policy") elucidates the manner in which your personal information, either collected from or provided by you, is processed, disclosed, and safeguarded. We are resolutely committed to ensuring the protection of your personal information and pledge to adhere fully to the stipulations of the Personal Data Protection Act 2010 ("PDPA"). The following outlines our practices regarding information gathering and dissemination.

     

    The Application of this Policy

    This Policy is applicable to personal data and information in any format, whether electronic or written, pertaining to guests and other individuals who engage in transactions with us. The Policy underscores our dedication to safeguarding your personal information.

     

    Our Collection of Personal Information

    The term "personal data" in this Policy denotes personal information that is capable of identifying you as an individual. You may browse our website without the necessity of providing any personal data. When we require personal data from you to deliver a specific service, we will request you to voluntarily furnish us with the information necessary.

     

    Types of Personal Information We Collect

    The categories of personal data that we process include, but are not limited to:

    • Your name and address, contact information, Identity Card/Passport and Visa particulars;
    • Guest stay information, including your date of arrival and departure, goods and services purchased, special requests made, observations regarding your service preferences, telephone numbers dialed, and faxes and telephone messages received;
    • Your credit card information, bank account details, email address, profile or password particulars, and any frequent flyer or travel partner affiliations;
    • Any information requisite to fulfill special requests;
    • Your reviews and opinions concerning our services;
    • Information shared with third-party social media platforms and services through our site (such as Facebook/Twitter) will be governed by their respective privacy policies;
    • Information gathered through registration that you expressly provide to us.

     

    Our Commitment to Data Security

    To uphold the accuracy of your personal data and to prevent unauthorized access while ensuring the appropriate use of your personal data, we have implemented suitable physical, electronic, and managerial measures to protect and secure the personal data we collect. These measures are subject to ongoing review and monitoring. While we exert every effort to safeguard your personal data, no security measures can guarantee that your personal data and information will remain impervious to interference, misuse, or hacking, and we shall not be held accountable for any loss, misuse, or alteration arising from such incidents.

     

    How We Use Your Information and Whom We May Disclose It To

    The information we collect about you is utilized to facilitate your access to the services or acquisition of goods that we provide more effortlessly. We will exert reasonable endeavors to maintain the confidentiality of the information we gather from you. We do not sell, rent, loan, trade, or lease your personal data stored in our database to any third parties. We may disclose personal information, other information, or data we collect from you if:

    • Disclosure is necessitated to our service providers, agents, or business partners and affiliates with whom we collaborate in relation to our business;
    • In circumstances where we ascertain that disclosure is mandated by law, to cooperate with regulators or law enforcement authorities; or to enforce our Terms of Use or other agreements; or to protect our rights, property, or the safety of ourselves, our customers, or others. This includes the exchange of information with other companies and organizations for the purposes of fraud protection and credit risk mitigation;
    • In the event that we or a substantial portion of our assets are acquired by or merged with another entity, your personal information may be subject to a different privacy policy;
    • We may engage third parties to conduct analysis and development on our behalf. We may share your information with such third parties, provided that they utilize the information solely to perform services as requested by us and agree to maintain the information with the utmost confidentiality.
    • We may also use your information to send you promotional material that we believe may be of interest to you. If you prefer not to receive such material, you may simply choose to "unsubscribe" from our mailing lists or notify our Personal Data Protection Officer in writing, and no further material will be dispatched to you.

    Rights of Access and Correction

    You possess the right to request access to and correction of your Personal Data in our records (subject always to exemptions provided under the PDPA or other applicable laws).

     

    You may request access to or correction of your Personal Data or limit its processing by submitting your written request to us via:  

    Frazel Heritage Hotel Sdn Bhd  

    429, Jalan Kanchut, Lebuhraya Darulaman,  

    05100 Alor Setar,  

    Kedah Darul Aman.  

    Tel: +604-7336888  

    Email: frazelheritagehotel@gmail.com

     

    We reserve the right to impose a reasonable administrative fee for access to your Personal Data as permitted under the Personal Data Protection Act.

     

    Storage of Data

    Any personal information we collect about customers, including email addresses, will be securely stored in a database. We will take all reasonable steps necessary to ensure that the database is treated securely and in accordance with this Privacy Policy Statement, and to protect against unauthorized access or unauthorized alteration, disclosure, or destruction of data.

     

    Links to Third-Party Websites

    The Websites may contain links to third-party websites. Please be advised that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. Should you provide information directly to these sites, the privacy policy and terms of service on those sites will apply, and we shall not be held accountable for the information processing practices or privacy policies of such sites.

    Consequences of Refusal/Failure to Provide Personal Data

    The provision of personal data to us is entirely voluntary. However, should your refusal or failure to provide the Personal Data result in any of the following, we shall not be liable for any consequences arising therefrom:

    • The inability of parties to formalize and/or execute the relevant agreement or transaction concerning our products and/or services;
    • The inability for us to furnish you with the information, notices, services, and/or products requested;
    • The inability for us to update you with the latest promotions, products, and/or services and gather your feedback on our offerings;
    • The inability of relevant third parties to provide products and/or services to you on our behalf.

     

    Third-Party Consent

    In the event that you have supplied personal data of third parties (e.g., your emergency contact person, authorized representatives) to us, we presume that you have obtained the requisite prior consent of such third parties to permit us to process their personal data in relation to the stated purpose and that you have informed them to review our Personal Data Protection Notice and Policy.

     

    Changes to Our Personal Data Protection Policy

    We may, from time to time and without prior notice to you, be required to amend our Personal Data Protection Policy to comply with or align with changes in applicable laws and regulations, as well as our business operations or policies. Consequently, we encourage you to periodically review our Personal Data Protection Policy on our website.